I am completely fed up with 1and1, the company that hosts one of our web sites and email.
Don’t you hate it when you call customer service or tech support and someone answers with a strong accent and a fake American name?
These are the same people that when they ask my name and I say, “Doug”, they ask me to spell it. Are you freaking kidding me? Of course, I then have to spell “D-o-u-g” seven times and receive a follow up email later to “D-o-u-g-h”.
How can companies not understand that this is a major mistake?
Here is what I entered into the customer service form after a very disappointing experience speaking with 1and1.com’s “technical support”:
By the way, if you haven’t seen the episode of 30 Days (great show on FX produced by Morgan Spurlock who made the Supersize Me documentary) called “Outsourced”, I highly recommend it.